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Use this guide to diagnose common deposit and withdrawal issues. For network, asset, limit, and irreversibility rules, see Supported Networks, Assets & Limits.
  • External wallet, ERC-20 token: make sure you completed both the Approval and the Deposit transaction. Approval only grants permission — if the Deposit step wasn’t confirmed, funds stay in your wallet. Return to the Deposit page and check whether the button shows Deposit.
  • Google Sign-in: deposits first appear in Account Balance (Yellow Wallet), not the Trading Account. Open the Assets page; if the funds are there, transfer them to the Trading Account (Spot Account) before trading.
This is expected for Google Sign-in users — deposits arrive in Account Balance (Yellow Wallet) first. Open the Assets page, click Transfer, and move funds from Account Balance → Trading Account (Spot Account). See How to Transfer Funds Between Accounts.
During congestion, deposits can take longer. Check status on a blockchain explorer (etherscan.io) using your deposit address or sending wallet address, or on the Deposit History page (yellow.pro/assets/history). Deposits need 15 confirmations. If it still hasn’t reflected after the expected time, contact support with your transaction hash, wallet address, token, and amount.
Deposits sent on an unsupported network or to an incorrect address cannot be credited or recovered. Only Ethereum is supported. Always copy the deposit address directly from the Deposit page and confirm the network before sending.
The funds were not transferred and remain in your wallet. Retry from the Deposit page. For ETH, no Approval is required — just retry the Deposit transaction.

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Contacting Support

When reporting a deposit or withdrawal issue, include your Yellow.pro wallet address, external wallet address (if applicable), transaction hash (TxID), token and network, amount, and a brief description (a screenshot helps). This lets the team investigate faster. See Contact Support.