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For Google Sign-in users, Account Balance (Yellow Wallet) is where deposits first arrive. Funds cannot be used for trading until transferred to the Trading Account (Spot Account). External wallet users do not have Account Balance — deposits go directly to the Trading Account. See Understanding Your Balances.
Spot and Perpetual balances are completely separate. The Trading Account (Spot Account) is used for Spot trading, while the Perpetual Account is used only for perpetual futures positions. Funds do not transfer automatically between them — you must transfer manually via the Transfer feature.
Google Sign-in users have an additional Account Balance (Yellow Wallet) layer where deposits arrive first. External wallet users’ deposits go directly to the Trading Account (Spot Account), so no extra step is needed. See Understanding Your Balances.
No. Funds in the Perpetual Account must be transferred back to the Trading Account (Spot Account) first, then (for Google Sign-in users) to Account Balance (Yellow Wallet) before withdrawal. See How to Transfer Funds Between Accounts.
Account Balance ↔ Trading Account transfers are blockchain-based and may take time depending on network congestion. Trading Account ↔ Perpetual Account transfers are internal platform transfers and should be instant. See Understanding Transfers on Yellow.pro.
These are blockchain-based transfers subject to network congestion. They normally complete within a few minutes but can take significantly longer during high network activity. See Understanding Transfers on Yellow.pro if your transfer is still pending after 1 hour.
Open the Perpetuals page (yellow.pro/assets/perps), click Transfer, and confirm the transfer from Perpetual Account to Trading Account (Spot Account). This is instant. See How to Transfer Funds Between Accounts.
Open the Assets page (yellow.pro/assets), click Transfer, and select Trading Account (Spot Account) → Account Balance (Yellow Wallet). This is blockchain-based and may take time. See How to Transfer Funds Between Accounts.
Yes. Check the Transfer page (yellow.pro/assets/deposit/transfer) for recent transfers, or transaction history (yellow.pro/assets/history) for the complete history. Blockchain-based transfers show a TxID once submitted. See Understanding Transfers on Yellow.pro.
Part of your balance is likely locked in open Spot orders or active perpetual positions. Only the available balance can be transferred or withdrawn. Close the related orders or positions to release the funds. See Why Funds May Not Be Transferable.
Funds may be locked if they are used as margin for perpetual positions, locked in open Spot orders, still processing during a blockchain transfer, or in the wrong account type for what you’re trying to do. See Why Funds May Not Be Transferable for solutions.
For Google Sign-in users, ensure the funds are not locked in open orders or positions, and check that the withdrawal amount meets the minimum requirement for that asset. See Why Funds May Not Be Transferable.
It depends on your account type. Google Sign-in users route deposits through Account Balance (Yellow Wallet) before trading — and back through it to withdraw — while external wallet users deposit straight to the Trading Account (Spot Account). See the full deposit and withdrawal paths for both account types in Understanding Your Balances.
These are blockchain-based transfers, so network fees may apply — but they are sometimes sponsored by Yellow. You’ll see whether a fee applies on the Transfer page.
Provide your wallet address, the asset and amount involved, a screenshot of the transfer status or issue, and the TxID if it’s visible. This helps the support team investigate faster. See Contact Support.