Having a problem with a deposit or withdrawal? See Deposit & Withdrawal Troubleshooting for step-by-step fixes.
Deposits
What assets and networks does Yellow.pro support for deposits?
What assets and networks does Yellow.pro support for deposits?
Deposits are supported on the Ethereum network only. Supported assets: ETH, WBTC, USDT, and YELLOW. See Supported Networks, Assets & Limits for confirmations and tracking.
Why do Google Sign-in users have a different deposit flow than external wallet users?
Why do Google Sign-in users have a different deposit flow than external wallet users?
Google Sign-in users operate through a Yellow Wallet, so deposits first arrive in Account Balance (
Yellow Wallet) before being moved to the Trading Account (Spot Account). External wallet users skip this — deposits go directly to the Trading Account. See How to Deposit.Can I deposit directly into my Perpetual Account?
Can I deposit directly into my Perpetual Account?
No. Deposits go first to Account Balance (Google) or the Trading Account (external wallet). Perpetual trading requires a separate, instant transfer from Trading Account → Perpetual Account.
What's the difference between Approval and Deposit transactions?
What's the difference between Approval and Deposit transactions?
For ERC-20 tokens, Approval grants Yellow.pro permission to access your token (no funds move), while Deposit actually transfers the funds. Both are required to complete the deposit. Native ETH deposits only need the Deposit step. See How to Deposit.
How long does a deposit take?
How long does a deposit take?
Usually minutes, but up to 1 hour during congestion. Deposits require 15 blockchain confirmations before being credited. See Deposit & Withdrawal Troubleshooting.
Withdrawals
Why can't I withdraw directly from my Trading Account?
Why can't I withdraw directly from my Trading Account?
It depends on your account type. External wallet users withdraw directly from the Trading Account (
Spot Account); Google account users must first move funds to Account Balance (Yellow Wallet). See How to Withdraw.How do I move funds from Perpetual → Spot → Account Balance before withdrawing?
How do I move funds from Perpetual → Spot → Account Balance before withdrawing?
For Google users: (1) transfer Perpetual → Spot (instant), (2) transfer Spot → Account Balance (on-chain, may take time), (3) withdraw from Account Balance. See How to Withdraw.
What is the minimum withdrawal amount?
What is the minimum withdrawal amount?
Each asset has its own minimum (e.g. USDT 5, ETH 0.005). There’s no maximum. See the table in Supported Networks, Assets & Limits.
Are there withdrawal fees?
Are there withdrawal fees?
Network fees are charged by the blockchain (not Yellow.pro) and deducted from your withdrawal amount. The estimate is shown before you confirm. See Supported Networks, Assets & Limits.
Why does a Google withdrawal depend on smart wallet detection?
Why does a Google withdrawal depend on smart wallet detection?
Your Account Balance (
Yellow Wallet) uses smart wallet abstraction, and some platforms don’t automatically detect smart wallet balances. Verify the receiving platform supports Ethereum smart contracts before withdrawing. See How to Withdraw.