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Transfers on Yellow.pro behave differently depending on which accounts are involved. Some transfers are instant, while others are blockchain-based and subject to network delays. This guide explains why transfers may take time and what to expect if a transfer stays pending.

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Before You Start

  • Account Balance (Yellow Wallet) ↔ Trading Account (Spot Account) transfers are blockchain-based and not instant.
  • Trading Account (Spot Account) ↔ Perpetual Account transfers are internal and should reflect instantly.
  • During blockchain congestion, transfers may take longer than usual.
  • If a blockchain-based transfer stays “Pending” for an extended period, the transaction may still be processing on-chain.
For details on transfer types, see Understanding Your Balances.

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Why Transfers Take Time

Blockchain-based transfers (Account Balance ↔ Trading Account) must wait for blockchain confirmations and are subject to network congestion. Internal transfers (Trading Account ↔ Perpetual Account) are instant because they happen entirely within the platform. Expected timing: Blockchain-based transfers usually complete within a few minutes under normal network conditions, but congestion can cause delays of 30 minutes or more.

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Checking Transfer Status

You can track your transfers in two ways:
  • Transfer page (yellow.pro/assets/deposit/transfer) — shows recent transfers and their current status (Pending or Completed).
Recent Transfers Records

Recent Transfers Records

  • Transfer history (yellow.pro/assets/history) — shows complete transfer history, displays the TxID once the blockchain transaction is submitted, and shows the final completion status.
Transfer History

Transfer History

For blockchain-based transfers, the TxID becomes visible once the transaction is submitted. You can use it to track progress on a blockchain explorer.

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Understanding Transfer Statuses

StatusMeaning
PendingTransfer is being processed on the blockchain. This is normal for Account Balance ↔ Trading Account transfers.
CompletedTransfer finished successfully. Funds are now in the destination account.
FailedTransfer could not be completed. Funds remain in the source account.
For blockchain-based transfers, “Pending” can last anywhere from a few minutes to several hours depending on network conditions.

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Why Is My Transfer Still Pending?

This is usually normal while the blockchain transaction is being processed. Common reasons for delays:
  • blockchain network congestion
  • delayed transaction submission to the network
  • temporary blockchain confirmation delays
Check the Transfer page or History to confirm the transfer is still showing as “Pending.” If you see a TxID, you can also check a blockchain explorer to verify the status.If the transfer remains pending for more than 1 hour:
  1. Verify which accounts are involved (confirm it’s Account Balance ↔ Trading Account).
  2. Check the Transfer page to confirm status.
  3. If still pending, contact support with your wallet address, the asset and amount, and a screenshot of the transfer status.
These transfers should complete instantly. If the balance doesn’t update immediately:
  1. Refresh the page.
  2. Disconnect and reconnect your wallet.
  3. Retry the transfer.
  4. Check whether the transfer status shows “Failed.”
If the issue persists, contact support with your wallet address, the asset and amount, and a screenshot of the issue.

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Important Information

  • Funds locked in open orders, active positions, or used as margin may not be available for transfer until those orders or positions are closed.
  • For Google Sign-in users, think of Account Balance ↔ Trading Account transfers like standard blockchain deposits — they’re not instant and depend on network conditions.