Why Funds May Not Be Transferable

Common reasons funds may appear in your balance but can't be transferred or withdrawn — and what to check before contacting support.

Sometimes funds appear in your balance but are not available for transfer or withdrawal. This usually happens because the funds are currently being used elsewhere on the platform or are still processing. This guide explains the most common reasons and what to check before contacting support.

Before You Start

• Funds locked in open orders or positions cannot be transferred.

• Perpetual trading uses a separate balance from Spot trading.

• Google Sign-in users must use Account Balance (Yellow Wallet) for withdrawals.

For how balances work, see Understanding Your Balances. For transfer timing and statuses, see Understanding Transfers on Yellow.pro.

Funds Locked in Spot Orders

If you have active Spot trading orders, part of your balance may be locked for those orders. Locked funds cannot be transferred, withdrawn, or used elsewhere until the order is cancelled or completed.

Locked Funds In Spot Orders

To make the funds transferable:

1. Cancel the active order from the Spot trading page.

2. Wait for the balance to update (should be immediate).

3. Retry the transfer or withdrawal.

Funds Locked as Perpetual Margin

Funds being used as margin for perpetual positions are not available for transfer or withdrawal. This includes active perpetual positions that require margin, and margin committed to open perpetual orders (shown as In Orders).

Locked Funds In Perpetual Orders

To release the funds:

1. Close the open perpetual position.

2. Cancel the open perpetual order.

3. Wait for the margin balance to update.

4. Retry the transfer.

Once the margin is released, the funds can be transferred back to the Trading Account (Spot Account).

Funds Still Processing Between Accounts

For Google Sign-in users, transfers between Account Balance (Yellow Wallet) and Trading Account (Spot Account) are blockchain-based. During processing, the transfer shows as "Pending," and the funds may temporarily not appear as available in either account. This is expected behavior during blockchain processing.

To check transfer status:

1. Go to the Transfer page (yellow.pro/assets/deposit/transfer).

2. Look for your recent transfer and check its status.

3. Or check transaction history (yellow.pro/assets/history).

If the transfer remains "Pending" for more than 1 hour, see Understanding Transfers on Yellow.pro for troubleshooting steps.

Funds in the Wrong Account

Sometimes funds are available but stored in a different balance than expected. Common scenarios:

• Funds in the Perpetual Account cannot be withdrawn directly.

• Funds in Account Balance (Yellow Wallet) cannot be used for Spot trading.

• Funds in the Trading Account (Spot Account) cannot be withdrawn directly for Google Sign-in users.

To fix this: make sure the funds are in the correct account before attempting the next action. Use the Transfer feature to move them — see How to Transfer Funds Between Accounts.

Minimum Withdrawal Requirements

Each asset has a minimum withdrawal amount. Withdrawals below the minimum cannot be initiated, and the withdrawal option may remain unavailable if your available balance is below the required minimum. For minimum amounts by asset, see the How to Withdraw guide.

Minimum Amount For Withdrawal

Summary

Funds may not be transferable if they are:

• locked in active Spot orders

• being used as perpetual margin

• still processing during a blockchain transfer

• stored in a different account type than needed

• below the minimum withdrawal amount

Checking the balance location, transfer status, and open trading activity usually resolves most transfer-related confusion.

Related Articles

• Understanding Your Balances

• How to Transfer Funds Between Accounts

• Understanding Transfers on Yellow.pro